Professional Registration: Why?

I first became a LIANZA and Te Rōpū Whakahau member in the early 1990s to meet others in similar circumstances and as part of my ongoing career development. I was studying for my post-grad library qualification, was new to the profession, and I was working sole-charge at Awataha Marae library. It was significant for me…

Great Customer Service Requires Committed Library Staff

“The customer comes first” is a common adage that espouses the principle of providing a product or service that the customer values, of being customer-focussed. The customer must come first, because they ultimately determine how long you stay in business – they pay the bills, including your wages. But in order to be customer-focussed and…

The Currency of Appreciation

A recent article (pdf) in New Zealand Management magazine advocates the benefits of showing appreciation in engaging and motivating employees. In not-for-profit organisations run by volunteer members, showing appreciation seems like common sense. Unfortunately in the case of an acquaintance of mine, common sense was not that common. Earlier this year my acquaintance* was appointed in a voluntary specialist role to assist the…

Don’t Settle For The Ordinary

Recently, a former colleague and I got to talking about the lack of motivation in the organisation where she works. The problem as we saw it was that those at the top aren’t inspiring employees to achieve excellence. The leadership team appeared to be leading in name only. So what can you do if this sounds familiar? Here are…

5 Ways To Improve Staff Relationships

Courtesies of a small and trivial character are the ones which strike deepest in the grateful and appreciating heart.—Henry Clay Today, it’s all about the individual and the relationship you have with them. It’s true for your clients. And it’s true for your staff. Each and every one of us wants to be heard and valued. …