Showcase: The Anatomy Of Libraries

My Mum lives in Gisborne. She doesn’t use the library and won’t write a letter to the editor about the library user-charges in Gisborne because she doesn’t know what she’d say. I asked Mum why she doesn’t use the library: “I don’t need to.” I asked Mum what would encourage her to use the library: “If…

TEDTalks: Reviews In 10 Words or less

TED is a non-profit organisation devoted to Ideas Worth Spreading. It started in 1984 as a conference bringing together people from three worlds: Technology, Education, and Design. Today it brings together the world’s most fascinating thinkers and doers who are challenged to give the talk of their lives in 18 minutes or less. TEDTalks shares…

4. Become a BoK Star

In a previous post I listed 24 library leadership qualities that will inspire me to be a loyal follower. 4.  I will follow someone who helps me overcome obstacles. LIANZA’s professional registration scheme provides (amongst other things) a framework for employers to coach and develop their library and information professional staff. Many New Zealand librarians who are professionally registered…

3. Be The First Penguin

In a previous post I listed 24 library leadership qualities that will inspire me to be a loyal follower. 3.  I will follow someone who shows me the way (leads by example). Leading by example is difficult, because it’s personal. It takes courage to step outside your comfort zone. It is a calculated risk where the benefits…

2. Aim For Excellence, Always

In a previous post I listed 24 library leadership qualities that will inspire me to be a loyal follower. 2.  I will follow someone who aims to be the best and attempts to make it happen. Good enough is never enough. There will always be room for improvement – new technology to exploit, processes to improve,…

A Book In Every Backpack – Upper Hutt City Library

The 3M Excellence and Innovation Award is highly coveted within New Zealand libraries. Winning the Award gives the winner bragging rights and sparks “dare to do different” library programmes and services throughout the profession. With applications for the 3M Excellence and Innovation Award closing on 30 June 2011, I’ve invited Debbie Duncan, Upper Hutt City…

The Library Leadership Manifesto

When I attended Aurora in 2005 my manager expected me to be so changed by the experience that I would actively seek new adventures within two years. He was right. By February 2007 I had left libraries altogether. For library leaders to successfully provide guidance and direction, others must be inspired to follow. It takes…

Great Customer Service Requires Committed Library Staff

“The customer comes first” is a common adage that espouses the principle of providing a product or service that the customer values, of being customer-focussed. The customer must come first, because they ultimately determine how long you stay in business – they pay the bills, including your wages. But in order to be customer-focussed and…

Flip: How To Turn Everything You Know On Its Head…(Book Review)

Title: Flip: How To Turn Everything You Know On Its Head And Succeed Beyond Your Wildest Imaginings Author: Peter Sheahan Verdict: Nothing really new here, but it’s a good refresher. Rating: ♥♥♥♥♥ See which libraries in New Zealand have Flip. Another business book on how to distinguish yourself from the competition and thrive during tough…

Who Are Your Top 10 Borrowers?

Growing your library isn’t just a worthy goal; it is a necessity for your survival. But growth requires focus – a focus on your number one market. A business doesn’t grow by treating all customers equally and neither should libraries. Now, before you respond with: “but we’re part of council and we must serve all…

The Leader Who Had No Title (Book Review)

Title: The Leader Who Had No Title… Author: Robin Sharma Verdict: One of the better personal development/leadership fables I have read. Rating: ♥♥♥♥♥ Much Better Than: Who Moved My Cheese? See which libraries in New Zealand have The Leader Who Had No Title and Who Moved My Cheese? I’m not a fan of business fables….

Hacking Work

Title: Hacking Work: Breaking Stupid Rules For Smart Results Authors: Bill Jensen and Josh Klein Verdict: Made me uncomfortable. Wouldn’t read again. Rating: ♥ ♥ ♥ I prefer: The Project 50 (Reinventing Work): Fifty Ways to Transform Every “Task” into a Project That Matters! Last week a close friend (who is no dummy) tried to create a purchase…