Opportunities As Seeds

My name is Tosca Waerea and, currently, I work for Auckland Libraries in their digital services team.  Specifically, I’m involved with our social media streams.  Prior to the 2010 local government amalgamation I worked for Manukau Libraries firstly as a general library assistant, then as a library assistant for Maori services and, lastly, as digital…

A Momentary Lapse of Realism

With an air of anticipation Paul and I visited the Degas to Dali exhibition at the Auckland Art Gallery last weekend. We hadn’t visited the Art Gallery since its redevelopment and expansion in September last year and this was our attempt to be a cultural tourist in our own city. In fact, that’s not the complete truth  – I’ve only…

Is It Worth While?

Tomorrow will be the 300th edition of The Daily News and so it seems like a good time to ask “Is it worth while?“. There are a many ways I could measure the success or otherwise of The Daily News – number of subscribers, number of visits, number of news items linked, most popular news…

What Business Are Libraries In?

If you had to describe what libraries do in 8 words or less (because this fits on a business card, is a nice sound bite, can be remembered and repeated, and can be used in advertising etc) what would you say? Why is this question so difficult to answer? Why are we not able to…

Great Customer Service Requires Committed Library Staff

“The customer comes first” is a common adage that espouses the principle of providing a product or service that the customer values, of being customer-focussed. The customer must come first, because they ultimately determine how long you stay in business – they pay the bills, including your wages. But in order to be customer-focussed and…