Today’s stories include: ebooks4libs petition, paper books in a digital era, customer service, and more.

New Zealand

• Read about Anahera’s trip to the IFLA Presidential Conference on Indigenous Knowledge via @sallyheroes. (BoK11)

Worldwide

• Now global campaign: I just signed ebooks4libs petition to keep ebooks in libraries via @janholmquist. (BoK1)
• The tips at the end are esp relevant to libs: Social Media Raises the Stakes for Customer Service  via @socialmediabutt. (BoK9)
• Could your lib write a story like this?: Reference librarians enjoy work in hub of activity via @socialmediabutt. (BoK4)
• Free ereaders by year-end? Consumers Choosing Tablets Over E-Readers, E-Book Sales to Suffer via @mattrweaver. (BoK1)
• In social sciences, higher ed: Paper books in a digital era via @ShiobhanSmith. (BoK4)