Today’s stories include: Twitter chat on NZ cultural heritage issues, born-digital management, retail customer service lessons, ALIALibTec papers, and more.

New Zealand

• Wendy (@aklibrarytour) visits Tupu Youth Library on her Auckland Libraries Super Tour. (BoK3)
• #ALIALibTec: Writing Basics: Choosing the right media & the right audience to deliver your message (pdf) by @thewhaanga. (BoK9)
• First Fiction Winner at Ngā Kupu Ora Māori Book Awards via @sallyheroes. (BoK11)
• We’re discussing NZ cultural heritage issues in a new weekly Twitter chat starting Thursday at noon (#ndfchat)  from @NDFNZ. (BoK5)
• Like the name: epukapuka: A bit of a skite – we have eBooks and digital audiobooks! from @kapiti_lib. (BoK8)
• Kiwi Rugby League captain Benji Marshall is a Get Reading! Champion. How could NZ Libraries leverage this? via @sallyheroes. (BoK4)

Worldwide

• #ALIALibTec paper: Phyllis Goodridge – Is information literacy a dead topic for Gen Y library students? (pdf) via @sallyheroes. (BoK2)
• Majority of research libs have yet to take even baby steps in born-digital management (slideshare) via @ALA_TechSource. (BoK5)
• Like!: What can libraries learn about customer service from the retail industry? | Michelle Coxsen (pdf) via  @sallyheroes.   #ALIALibTec (BoK9)
• Discusses Libqual at RMIT: Do we give our patrons excellent customer service? | Patricia Murray (pdf) via @sallyheroes. #ALIALibTec (BoK10)
• Google launches Australian eBookstore; Booktopia and Dymocks to sell Google eBooks via @flexnib. (BoK1)

These stories are a hand-picked selection of the many being tweeted by a number of top quality library heroes I follow on Twitter.

If you’d like to receive these stories and more in real-time follow me on Twitter. Alternatively subscribe to Finding Heroes so you never miss an update.