Courtesies of a small and trivial character are the ones which strike deepest in the grateful and appreciating heart.—Henry Clay
Today, it’s all about the individual and the relationship you have with them. It’s true for your clients. And it’s true for your staff. Each and every one of us wants to be heard and valued.
Here are 5 simple actions you can take to improve your relationships with your staff – inspired by blog posts, The eight courtesies from Tom Peters and Do you really know what your employees think from John Baldoni.
1. Listen more than you speak.
2. Ask others how things are working for them and give them time to respond. Ask followup questions to encourage sharing of information.
3. Be approachable so people can engage you in conversation. Visit staff work areas regularly.
4. Appreciate and acknowledge deeds that reinforce company culture and goals.
5. Reveal your personal side to forge common ground and, so that staff too will feel comfortable opening up.