Stephen Covey says in his book “The Speed of Trust” that distrust doubles the cost of doing business effectively and triples the time it takes to get things done.
The number one behaviour that creates trust, according to Covey, is to keep commitments. In other words, to promise AND deliver. To always do what you say you are going to do.
So what can you do about this today? Here are 3 very simple suggestions.
- Be on time for meetings and appointments. Being frequently late sends a loud message about your unreliability, and your lack of respect for the people who have to wait for you. Why should they trust you if you don’t respect them?
- Be prepared for meetings. Failure to prepare wastes people’s valuable time. If you waste their time, why should they trust you with other things of value to them?
- When you give your word, keep it. If for some reason you aren’t able to keep your word, then let the other party know as soon as possible. They’ll appreciate your honesty, and the fact that you thought about the impact it may have on them.
How well do you deliver on these three simple suggestions?